CNC Service Engineer - CNC Machinery
Reference | OTRAP17042024f |
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Products | CNC Tools |
Customers | Industrial Distributors |
Location | East Midlands, North East, North West, West Midlands |
Package | £40k - £45k salary, Company Vehicle, 24 days holiday, Pension, Healthcare |
The Company:
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This company stands at the forefront as one of the UK’s premier suppliers of CNC machine tools.
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Catering to a diverse clientele, they serve OEM’s and subcontract metal cutting companies with precision-engineered solutions.
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What began as a local enterprise has evolved into a global player, with activities spanning across continents.
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Embracing cutting-edge technology, they continually innovate to meet the evolving demands of the industry.
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Quality is the cornerstone of their operations. They adhere to stringent standards to ensure excellence in every product and service.
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This company collaboration fuels their success. They foster an environment where diverse talents come together to drive innovation and growth.
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Joining this company means embarking on a journey of professional development. They provide ample opportunities for career advancement and skill enhancement.
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Beyond business, they are committed to giving back to the communities they serve.
The Role of the CNC Service Engineer
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Take charge of servicing and maintaining their diverse range of Machine Tool products, ensuring optimal functionality and longevity.
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Attend to machine faults promptly, adeptly diagnose issues, and rectify them efficiently. This includes replacing parts as needed to restore full functionality.
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Act as a crucial liaison between Technical Support, Service Management, and Customer Services, facilitating seamless communication and swift resolution of issues.
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Execute planned maintenance tasks meticulously, contributing to the smooth operation of machines and minimizing downtime.
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Identify required parts accurately and promptly order them through the Service and/or Spares department, ensuring timely repairs and minimal disruption.
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Skilfully perform Renishaw Ballbar Calibration, ensuring precision and accuracy in machine operations.
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Utilise PLC diagnostic functions to diagnose machine faults efficiently, employing technical expertise to identify and resolve issues.
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Play an integral role in project installation teams, contributing technical insights and support to ensure successful project outcomes.
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Provide valuable technical support to colleagues within the Service & Engineering functions, fostering a collaborative and supportive work environment.
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Clearly explain machine faults, findings, and repairs to customers, potentially through written reports, ensuring transparency and understanding.
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Identify potential sales opportunities during interactions with customers and promptly relay these to the Sales department, contributing to business growth and expansion.
Benefits of the CNC Service Engineer
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£40k - £45k salary
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Company Vehicle
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24 days holiday
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Pension
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Healthcare
The Ideal Person for the CNC Service Engineer
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Are you someone that thrives in working autonomously, capable of taking initiative and making decisions independently to deliver exceptional service.
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Possesses strong communication skills, both verbal and written, enabling clear and effective interaction with customers, colleagues, and management.
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Demonstrate a flexible attitude towards working hours, including availability for out-of-hours and weekend work to accommodate customer needs and project requirements.
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Shows readiness and enthusiasm to work away from home when necessary, ensuring that customer needs are met regardless of location.
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Collaborate effectively with colleagues, contributing positively to team dynamics and fostering a supportive and inclusive work environment.
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Exhibits leadership qualities within the team, inspiring and motivating colleagues to achieve collective goals and deliver outstanding results.
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Consistently completes all tasks accurately and on time, including the completion of all required paperwork, maintaining high standards of professionalism and efficiency.
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Maintain composure and professionalism even in challenging situations, responding to issues calmly and effectively to uphold a positive customer experience.
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Acts as an ambassador for the company, consistently promoting a positive and professional image through interactions with customers and stakeholders.
If you think the role of CNC Service Engineer is for you, apply now!
Consultant: Bjorn Kjelstrup-Johnson
Email: bjorn@otrsales.co.uk
Tel no. 0208 397 4114
Candidates must be eligible to work and live in the UK.
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