Clinical Support Specialist - Joint Replacement/Orthopaedics

The Company:

• Established for 25+ years.
• Global manufacture of industry leading orthopaedic solutions.
• Great opportunity for career development.

The Role of the Clinical Support Specialist:

• Our client is a leading bespoke joint replacement solutions manufacturer for primary, revision and tumour endoprosthesis with a focus on lower limbs (Hip & Knee - 70% of the business is in knees).
• The clinical support specialist plays a vital role in customer support and training.
• The role entails in theatre clinical case support, both on territory and across the UK (as required), ensuring exemplary product and procedural knowledge.
• Maintaining accurate customer and activity records, as well as providing administrative assistance to the sales team, ensures outstanding service delivery to customers.
• Provide technical Pre/Intra/Post-Operative support to their customers, ‘supporting the lives of their customers and patients through technology and service’.
• Efficiently manage loan kit logistics, optimizing usage across the business.
• Secure purchase orders for products used in surgeries and monitor consigned product inventories.
• Deliver training to customers, ensuring safe and effective use of the product portfolio.
• Facilitate workshops at key internal and external meetings.
• Support product launches, compiling feedback reports on inaugural surgeries and enhancing future portfolio potential.
• Identify customer needs and collaborate with sales colleagues to introduce new products or support.
• Assist the quality department by engaging with customers on technical matters related to complaints and safety notices.
• Understanding the clinical application of the broader business, to always offer customers the best possible solution.
• Develop insight into the local healthcare landscape and regional strategy.
• Covering Merseyside

Benefits of the Clinical Support Specialist

• £45k-£50k basic salary + Bonus
• Company Car (Fully electric)
• Company Pension (Employer - 6%)
• Laptop
• Mobile
• 25 days annual leave

The Ideal Person for the Clinical Support Specialist

• Ideally a minimum of 2 years orthopaedics experience, preferably within Hip & Knee arthroplasty (primary & revision).
• Experience of working within the high-pressure clinical environment of an operating theatre.
• Experience in conducting product workshops and demonstrations.
• Proficiency in modern presentation media and skills.
• Excellent face-to-face communication skills.
• Problem solving skills – ability to make quick decisions under pressure.
• Professional, disciplined, focused and organised.
• Strong sense of responsibility.
• Ability to self-motivate and perform under pressure.
• Adaptable to change.
• Collaborative approach with colleagues and customers.
• Proficient with Microsoft tools: Word, Excel, PowerPoint, OneNote, Teams, Outlook.

If you think the role of Clinical Support Specialist is for you, apply now!

Consultant: Rio Barclay

Email: riob@otrsales.co.uk

Tel no. 0208 397 4114

Candidates must be eligible to work and live in the UK

---

---

Share this vacancy via social media:

---