CNC Service Engineer - CNC Machinery

The Company:  

• This company stands at the forefront as one of the UK’s premier suppliers of CNC machine tools. 

• Catering to a diverse clientele, they serve OEM’s and subcontract metal cutting companies with precision-engineered solutions. 

• What began as a local enterprise has evolved into a global player, with activities spanning across continents. 

• Embracing cutting-edge technology, they continually innovate to meet the evolving demands of the industry. 

• Quality is the cornerstone of their operations. They adhere to stringent standards to ensure excellence in every product and service. 

• This company collaboration fuels their success. They foster an environment where diverse talents come together to drive innovation and growth. 

• Joining this company means embarking on a journey of professional development. They provide ample opportunities for career advancement and skill enhancement. 

• Beyond business, they are committed to giving back to the communities they serve.

 

The Role of the CNC Service Engineer 

• Take charge of servicing and maintaining their diverse range of Machine Tool products, ensuring optimal functionality and longevity. 

• Attend to machine faults promptly, adeptly diagnose issues, and rectify them efficiently. This includes replacing parts as needed to restore full functionality. 

• Act as a crucial liaison between Technical Support, Service Management, and Customer Services, facilitating seamless communication and swift resolution of issues. 

• Execute planned maintenance tasks meticulously, contributing to the smooth operation of machines and minimizing downtime. 

• Identify required parts accurately and promptly order them through the Service and/or Spares department, ensuring timely repairs and minimal disruption. 

•  Skilfully perform Renishaw Ballbar Calibration, ensuring precision and accuracy in machine operations. 

• Utilise PLC diagnostic functions to diagnose machine faults efficiently, employing technical expertise to identify and resolve issues. 

• Play an integral role in project installation teams, contributing technical insights and support to ensure successful project outcomes. 

• Provide valuable technical support to colleagues within the Service & Engineering functions, fostering a collaborative and supportive work environment. 

• Clearly explain machine faults, findings, and repairs to customers, potentially through written reports, ensuring transparency and understanding. 

• Identify potential sales opportunities during interactions with customers and promptly relay these to the Sales department, contributing to business growth and expansion. 

 

  Benefits of the CNC Service Engineer 

•  £40k - £45k salary 

• Company Vehicle 

• 24 days holiday  

• Pension 

• Healthcare 

 

The Ideal Person for the CNC Service Engineer  

• Are you someone that thrives in working autonomously, capable of taking initiative and making decisions independently to deliver exceptional service.

• Possesses strong communication skills, both verbal and written, enabling clear and effective interaction with customers, colleagues, and management. 

• Demonstrate a flexible attitude towards working hours, including availability for out-of-hours and weekend work to accommodate customer needs and project requirements. 

• Shows readiness and enthusiasm to work away from home when necessary, ensuring that customer needs are met regardless of location. 

• Collaborate effectively with colleagues, contributing positively to team dynamics and fostering a supportive and inclusive work environment. 

• Exhibits leadership qualities within the team, inspiring and motivating colleagues to achieve collective goals and deliver outstanding results. 

• Consistently completes all tasks accurately and on time, including the completion of all required paperwork, maintaining high standards of professionalism and efficiency. 

• Maintain composure and professionalism even in challenging situations, responding to issues calmly and effectively to uphold a positive customer experience. 

• Acts as an ambassador for the company, consistently promoting a positive and professional image through interactions with customers and stakeholders. 

 

If you think the role of CNC Service Engineer is for you, apply now! 

  

Consultant: Bjorn Kjelstrup-Johnson 

Email: bjorn@otrsales.co.uk 

Tel no. 0208 397 4114 

Candidates must be eligible to work and live in the UK. 

---

---

Share this vacancy via social media:

---