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Product Support Applications - Hospital Laboratory Diagnostics Equipment

Medical
Reference OTRDG2509
Products Laboratory IVD Diagnostics Equipment
Customers NHS Laboratories
Location East Midlands
Package Competitive basic salary, Bonus 12% of Salary, Company Car or Allowance, Group Income Protection, Employee Assistance Programme, Pension, Life Assurance, Benefit Funding
The Company:
• A market leading diagnostics company.
• Global business
• A progressive, high-tech healthcare business.
• Invest in their staff.
• Offer career progression opportunities.
The Role of the Product Support - Applications
• In this role, you will work with world-class diagnostic systems, primarily focusing on chemistry and immunoassay analysers, as well as pre- & post-analytical solutions. 
• With additional training, you'll expand your expertise to Molecular and Tissue Diagnostics solutions. 
• Working closely with customers and internal teams, you’ll help ensure laboratories deliver high-quality, dependable results.
• As part of a collaborative team of specialists, you will deliver the following;
• Implementation and Installation Support.
• Laboratory Scientist Training on Roche systems.
• Troubleshooting and Reactive Support for technical issues.
• System Optimisation through workflow design and consultation.
• Product Maintenance, Software Modifications, and Analytical Reviews.
• Collaborative Support during tender responses, product demos, and consultations with third-party companies.
• Location: Ideally based in the Grantham, Lincoln, or Boston area, or willing to relocate.
 
 
 
Benefits of the Product Support – Applications
 
• Competitive basic salary 
• Car or Allowance
• Bonus 12% of Salary, 
• Group Income Protection, 
• Employee Assistance Programme, 
• Pension, 
• Life Assurance, 
• Benefit Funding
 
The Ideal Person for the Product Support - Applications
• This is a superb opportunity for a biomedical scientist, application support specialist, or someone with experience in the medical diagnostics industry to make a meaningful impact in a growing and innovative field.
• What are we looking for?
• Industry Knowledge: A strong understanding of medical diagnostics and best-in-class laboratory practices from a hospital or diagnostics solution background.
• Technical Expertise: Proven experience in troubleshooting and supporting pathology lab systems.
• Resilience and Agility: Thrive under pressure while managing shifting priorities confidently.
• Customer-Focused: A passion for exceeding customer expectations and building strong relationships.
• Excellent Communication Skills to liaise effectively with teams and customers.
• Qualifications: A UK driving license and passport (essential).
 
If you think the role of Product Support - Applications is for you, apply now!
 
Consultant: David Gray
Email: davidg@otrsales.co.uk
Tel no. 0208 629 5135
Candidates must be eligible to work and live in the UK.
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