Product Support Engineer - Medical

 The Job  

​​​​​​​The Company: 

• Global Healthcare leader 

• Products found in every hospital around the world 

• Constant innovation 

• Passionate about patient care 

• Cutting edge technology 

 

The Role of the Product Support Engineer 

• Responsible for engineering duties of laboratory instrumentation in Hospital labs 

• Key activities will be troubleshooting and ownership of faults, routine housekeeping and preventative maintenance across the NHS Trust product portfolio. 

• You will be accountable for the successful delivery/uptime and overall customer experience of their relevant service offering and requirements across three sites across Merseyside 

• You will also be accountable for the core service activities efficiently and productively.  

• You will work with peers and key stakeholders to ensure a seamless “sales-service” alignment approach and a differentiated customer offering/solution. 

• You will be a key member of the Technical Services Team ensuring the right people are in the right place, with the right skills, capabilities and competencies at the right time 

 

Benefits of the Product Support Engineer 

• Circa £50kbasic salary 

• 12% bonus,  

• Car OR £7200 Car Allowance,  

• Pension,  

• Healthcare,  

• Flexible Benefits – Excellent Corporate benefits package 

 

The Ideal Person for the Product Support Engineer 

• Educated to Engineering Degree level  

• You will possess a thorough and up-to-date understanding of the IVD industry and have solid experience in implementing best-in-class support.  

• Self-motivated, you will excel in the art of troubleshooting and taking ownership and pride in your work. As an implementer of change, you will have a questioning approach to issues, the ability to drive innovations and train, coach, mentor and develop others. 

• Technical success in the delivery of our service offering for our customers, putting the customers at the centre of what we do and working with other technical managers 

• Technical effectiveness by championing and upholding technical excellence in the execution of technical activities across systems, processes, data, capability and competence 

• Technical Customer Centricity by ensuring that we support our customers, react to customer and market demands and continuously strive to achieve technical excellence, inc. continuous improvement and change as necessary 

 

If you think the role of Product Support Engineer is for you, apply now! 

 

Consultant: David Gray 

Email: davidg@otrsales.co.uk 

Tel no. 0208 629 5135 

Candidates must be eligible to work and live in the UK. 

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