Service Controller - Plant Machinery / Construction Equipment

The Company: 

• This company is a major player in the supply and service of construction equipment and plant machinery. 

• They pride themselves on excellent customer service and keeping customer downtime to a minimum. 

• The company fosters a culture of support, teamwork, and personal development. 

• A strong regional presence with a focus on service and efficiency. 

 

The Role of the Service Controller 

• Co-ordinating breakdowns and service jobs by assigning engineers and liaising directly with customers. 

• Logging breakdowns, inputting engineer times sheets daily, and processing invoices for completed retail repairs. 

• Ensuring excellent communication flow both internally and externally to minimise downtime. 

• Managing customer order numbers, live breakdown updates, and warranty cross-hire machines. 

• Creating and sending estimates for additional work and following up on final costings. 

• Keeping Work in Progress (WIP) low and resolving invoice queries efficiently. 

• Supporting other depot diaries when needed and contributing to the overall success of the service department. 

• Playing an active role in identifying new business opportunities and managing time effectively. 

 

Benefits of the Service Controller 

• £30,000 basic salary 

• 22 days holiday + bank holidays 

• Internal development and training opportunities 

• Pension scheme 

 

The Ideal Person for the Service Controller 

• Experienced in co-ordinating field-based engineers or similar technical service teams. 

• Strong communication and organisational skills with the ability to prioritise in a fast-paced environment. 

• Confident using internal systems for logging jobs and updating time sheets. 

• A team player who is proactive, solutions-focused, and able to stay calm under pressure. 

• Background in customer service, plant hire, construction, or technical support roles is desirable. 

 

If you think the role of Service Controller is for you, apply now! 

Consultant: Joshua Cumming 
Email: joshuac@otrsales.co.uk 
Tel no: 0208 397 4114 

Candidates must be eligible to work and live in the UK. 

---

---

Share this vacancy via social media:

---