Service Engineer  - Water Cooling

The Job 

The Company:

• Create innovative climate solutions for buildings, homes and transportation. 

• One of Europe's leading specialists in air and cooling systems. 

• Dedicated to setting exceptionally high standards that ensure superior performance and reliability. 

• Products are designed to meet the diverse needs of their clients, providing efficient and adaptable solutions. 

 

The Role of the Service Engineer  

• Ability to diagnose system problems when servicing products and equipment on assigned projects and customer site visits. 

• Attend customer sites to carry out work for Planned Preventative Maintenance (PPM), Customer Breakdowns, Warranty Work, Hire and Commissioning workloads. 

• Build and maintain strong relationships with customers, acting as a trusted point of contact 

• Collaboration with service desk, sales, and operations team.  Establish strong communication channels to share key customer insights 

• Able to use cutting edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units 

• Reporting and Analysis: Generate regular reports on completed invoiced work orders 

• Customer relationship management: Foster strong relationships with customers through exceptional customer service 

• Communications with supervisors, regional service managers and senior technicians.  Customers on updates and drive continuous improvement. 

 

Benefits of the Service Engineer 

• £30k - £45k Salary 

• Paid Door to Door 

• Overtime 

• Company Van 

• Fuel Card 

• Pension 

• 25 days holiday + bank holidays. 

 

The Ideal Person for the Service Engineer 

• Proven experience in service or field-based technician role 

• Strong knowledge of customer service principles 

• Effective communication skills 

• Analytical thinking and problem-solving abilities 

• Proficiency in using, apps, diagnostic software, and MS Office Suite 

• Knowledge of manufacturing industry an advantage

• Able to work with minimal supervision 

• Appropriate skilled based certificates with F-Gas 

• Able to cover standby and call outs on a planned scheduled basis to include weekday, weekends and bank holidays 

• Proficient in using Microsoft Office Suite 

• UK Drivers licence 

 

If you think the role of Service Engineer is for you, apply now! 

 

Consultant: Darren Wrigley  

Email: darrenw@otrsales.co.uk 

Tel no. 0208 397 4114 

Candidates must be eligible to work and live in the UK. 

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