Customer Support Engineer - Hospital Laboratory Diagnostics

​​​​​​The Company: 

• A market leading diagnostics company. 

• Global business 

• A progressive, high-tech healthcare business. 

• Invest in their staff. 

• Offer career progression opportunities. 

 

The Role of the Customer Support Engineer 

• Engineering and customer support role, working in a team of 4, covering 7 hospital sites across Hampshire and Dorset 

• Attending to breakdowns, repair and PPM. 

• Key activities will be troubleshooting and ownership of faults, routine housekeeping and preventative maintenance across the sites’ portfolio. 

• Will also be providing customer training on the equipment 

• Covering the IVD portfolio 

• Full Product and training provided 

 

Benefits of the Customer Support Engineer 

• £52,170 basic salary with some flex potentially depending on experience 

• Bonus 12% of Salary 

• Car or £7200 allowance  

• Group Income Protection

• Employee Assistance Programme

• Pension  

• Life Assurance, 

• Benefit Funding 

 

The Ideal Person for the Customer Support Engineer 

• Must have an engineering qualification, Bsc or HND of equivalent 

• Ideally you will have clinical pathology diagnostics experience  

• Will look at other complex medical equipment such as MRI systems 

• An ambitious and motivated, qualified field service professional  

• You have good electro-mechanical systems knowledge, however our client is able to train and develop your skills and knowledge 

• A logical and process-driven mindset driven & ability to manage personal time  

• Disciplined to deliver service support in line with service KPIs  

• Quick learner with innovative and continual improvement mind-set  

• Experience of “on-site” customer-facing engineering support 

• Proven track record of troubleshooting experience  

• Good working knowledge of electronics, electro-mechanical systems and information technology 

• Knowledge of Customer Relationship Management  

• A valid driver’s license and indefinite rights of working in UK are required 

• Must be living in Hampshire or Dorset 

 

If you think the role of Customer Support Engineer is for you, apply now! 

 

Consultant: David Gray

Email: davidg@otrsales.co.uk 

Tel no. 0208 629 5135 

Candidates must be eligible to work and live in the UK. 

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