Customer Service Representative - Medical Devices

​​​​​​The Company: 

• Medical Devices Manufacturer 

• Cutting edge technology. 

• Well respected business with excellent reputation for service and delivery. 

• Invests in staff development. 

• Agile and progressive business which is moving with the times. 

The Role of the Customer Service Representative

• Office Based role in Bracknell, Monday to Friday 9-5 

• Functions as customer service contact for all customers who receive delivery of stock from the UK and Ireland. 

• Processing of all orders in a timely and professional manner, including logistics aspects of the role i.e. picking/packing orders 

• Respond to customers’ requests for literature and materials support. 

• Processing of the company’s customer complaints and product returns in compliance with company procedures and US FDA and international regulatory requirements for medical devices. 

• Assist and provide customers with technical assistance when required. 

• Build sustainable relationships with customers and company Territory Managers through open and interactive communication. 

• Identify and assess customers’ needs to achieve satisfaction. 

• Welcome Email / New Customer Call / Follow up Calls 

• Interact with accounting to maintain accurate customer accounting records. 

• Maintain and improve systems for order processing and customer activity. 

 

Benefits of the Customer Service Representative  

• £27-30k basic salary

• £4k Bonus  

• Pension 

 

The Ideal Person for the Customer Service Representative  

• Significant customer services experience 

• Excellent communication skills (written and verbal) 

• Intermediate personal computer skills 

• Problem analysis and problem solving  

• Works well under pressure 

• Adaptability to multi-task, prioritise, manage time effectively 

• Work as part of a team whilst using own initiative  

If you think the role of Customer Service Representative is for you, apply now! 

 

Consultant: David Gray 

Email: davidg@otrsales.co.uk 

Tel no. 0208 629 5144 

Candidates must be eligible to work and live in the UK. 

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