Field Service Engineer - Healthcare Laboratory Diagnostics

​​​​​​The Company: 

• A market leading diagnostics company.

• Global business. 

• A progressive, high-tech healthcare business. 

• Invest in their staff. 

• Offer career progression opportunities. 

 

The Role of the Field Service Engineer 

• Deliver electro-mechanical hardware support, including proactive/reactive tasks. 

• Conduct technical training and customer upskilling. 

• Maintain administration and regulatory documentation. 

• Troubleshoot and resolve faults. 

• Perform preventive maintenance. 

• Generate reports to enhance site efficiency. 

• Ensure the seamless delivery and uptime of service offerings across three sites. 

• Collaborate with peers and key stakeholders to align sales and service objectives. 

• Attend customer review meetings to outline key accomplishments and objectives. 

 

Benefits of the Field Service Engineer 

• £49,700 basic, fully competent

• Bonus 12% of Salary

• Car or £7,200 allowance 

• Group Income Protection

• Employee Assistance Programme  

• Pension

• Life Assurance 

• Benefit Funding 

 

The Ideal Person for the Field Service Engineer 

• Must have an engineering qualification 

• Ideally you will have clinical pathology laboratory experience but not essential 

• An ambitious and motivated, qualified field service professional with experience of high-value capital equipment 

• You will have good electro-mechanical systems knowledge, however our client is able to train and develop your skills and knowledge 

• A logical and process-driven mindset & ability to manage personal time  

• Disciplined to deliver service support in line with service KPIs  

• Quick learner with innovative and continual improvement mind-set  

• Experience of “on-site” customer-facing engineering support 

• Proven track record of troubleshooting experience  

• Good working knowledge of electronics, electro-mechanical systems and information technology 

• Knowledge of Customer Relationship Management  

• A valid driver’s license and indefinite rights of working in UK are required 

 

If you think the role of Field Service Engineer is for you, apply now! 

 

Consultant: David Gray

Email: davidg@otrsales.co.uk 

Tel no. 0208 629 5135 

Candidates must be eligible to work and live in the UK. 

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