Product Specialist Engineer - Hospital Laboratory Diagnostics Equipment

​​​​The Company: 

• A market leading diagnostics company. 

• Global business 

• A progressive, high-tech healthcare business. 

• Invest in their staff. 

• Offer career progression opportunities. 

 

The Role of the Product Specialist Engineer 

• Office Based (Sussex) 2 days per week, working from home 3 days per week.  

• The role will primarily consist of providing remote Hardware support for a portfolio of instruments and solutions as well as customer and employee  training.   

• The scope of support includes customers and colleagues within the UK, Ireland, Denmark, Finland, Norway and Sweden. You will excel in the art of troubleshooting and pride yourself in providing excellent customer service   

• As part of your Customer Support role, you will focus on:  

• Remotely providing a solution focus to Hardware problem resolution to customers  

• Providing remote support to field employees in the region;  

• Ensuring proper complaint handling and documentation in compliance with their Quality System.

• Ensuring customer satisfaction in coordination with Field Teams and Sales Managers.

• Completing special projects.   

• Being involved in Complaint Review, Analysis and Trending processes based on performance metrics.

• Supporting their sales organizations with instrument/system demonstrations and the provision of technical responses as part of the tender process.  

•  There will be an intensive initial introduction training for the first six months of the position some of which will be in their European training centers. Thereafter, you will also be required to attend periodic training on customer support operations and product offerings at various locations.  

 

Benefits of the Product Specialist Engineer 

• £52,170 basic salary with some flex potentially depending on experience 

• Bonus 12% of Salary

• Group Income Protection

• Employee Assistance Programme

• Pension

• Life Assurance

• Benefit Funding 

 

The Ideal Person for the Customer Support Engineer 

• Must be a time served field engineer looking to come off the road and tools and work in a remote support role  

• Must have an engineering qualification, Bsc or HNC or equivalent  

• Ideally you will have clinical pathology diagnostics experience   

• Will look at other complex medical equipment such as MRI systems  

• You will have good electro-mechanical systems knowledge, however our client is able to train and develop your skills and knowledge  

• A logical and process-driven mindset driven & ability to manage personal time   

• Disciplined to deliver service support in line with service KPIs   

• Quick learner with innovative and continual improvement mind-set   

• Proven track record of troubleshooting experience   

• Knowledge of Customer Relationship Management   

 

​​​​​​​If you think the role of Product Specialist Engineer is for you, apply now! 

 

Consultant: David Gray

Email: davidg@otrsales.co.uk 

Tel no. 0208 629 5135 

Candidates must be eligible to work and live in the UK. 

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