Service Co-Ordinator - ENT/Gynaecology/Forensic/Dental Equipment

​​​​​​The Company: 

• Excellent opportunity to work with a fast-growing company. 

• Rapid development with double-digit growth in each of the last 3 years.  

• Excellent market leading products. 

• Opportunities for progression within the company with five internal promotions within the last 4 years and new specialist therapy areas being established. 

• 8 years of continued growth. 

 

The Role of the Service Co-Ordinator 

• Our client sells hospital & dental products into designated sales area for niche therapy area's: ENT, Gynaecology, Forensic, dental chairs & microscopes 

• Mostly stack systems such as imaging equipment, panel equipment, microscopes, endoscopes, light sources, cameras, etc  

• You will provide telephone support. 

• Data Processing within the CRM system for all service-related matters. 

• Administration of the exchange process for all repair equipment. 

• Ordering of spare parts for customers and internal service teams. 

• Processing of all service contract purchase orders. 

• Processing of customer orders for non-contract chargeable service visits. 

• Quoting customers for any repair work and obtaining authorisation for the work to go ahead. 

• Monitoring of all repairs. 

• Management of the service consignment stock. 

• Booking of PPM visits/Call outs for all Field Based Engineers. 

• Continual product training provided via representatives. 

 

Benefits of the Service Co-Ordinator 

• £34k-£36k basic  

• Quarterly bonus scheme (eligibility commences following successful completion of probationary period) 

• Healthcare medical insurance (following period of qualification) 

• Contributory pension scheme 

• Death in service benefit 

• Employee assistance programme 

• A/L - 20 days per year plus bank holidays, rising by 1 day per year after the first full 12 months in post, to a maximum of 25 days plus bank holidays 

 

The Ideal Person for the Service Co-Ordinator 

• Qualified by experience in a similar position (Service Co-Ordinator/Administrator)  

• Attention to detail 

• Used to working at a fast pace 

• Used to working to tight deadlines 

• Very well organised 

• Able to manage own workload whilst observing all deadlines 

• Excellent time management skills 

• Articulate, with strong writing skills with good vocabulary 

• Strong numeracy skills 

• Independent thinker - resolution focused 

• Able to work independently with minimal supervision 

 

If you think the role of Service Co-Ordinator is for you, apply now! 

 

Consultant: David Gray 

Email: davidg@otrsales.co.uk 

Tel no. 0208 397 4114 

Candidates must be eligible to work and live in the UK. 

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