Technical Support Specialist - Life Sciences/Research/Diagnostic Equipment

The Job  

​​​​​​​The Company: 

• A leading UK distributor 

• A cutting edge portfolio of products 

• A company showing continual growth 

• A private company with flat structure and no hierarchy 

• Fantastic career opportunity 

 

The Role of the Technical Support Specialist   

• Our client is a leading UK distributor of advanced life science research products. 

• As a Technical Support Specialist you will take responsibility for providing scientific technical support whilst creating and maintaining positive and strong relationships with customers.  

• You will engage with their customers to resolve pre and post-sale technical enquiries.  

• You will also be responsible for all human blood, biospecimen and custom research services quoting and support.  

• Assess and manage the inbound enquiry queues (telephone and email) and allocate enquiries as appropriate. 

• Establish yourself as a first point-of-contact for future technical enquiries through relationship building. 

• Acknowledge and empathise with customer issues.  

• Identify information/data required for issue resolution and collect information as appropriate.  

• Analyse experimental data to identify issues.  

• Use the appropriate resources to identify and recommend corrective actions e.g. datasheets, application notes, papers, supplier contact, customer service team contact etc

 

Benefits of the Technical Support Specialist   

• £28k-£34k basic 

• Bonus (Individual & Company)  

• Pension  

• Healthcare  

• Holiday 

 

The Ideal Person for the Technical Support Specialist   

• A Life Science Graduate with have a degree and a minimum of 1 years of laboratory experience, or an MSc or PhD.  

• A passion to share knowledge in order to solve customer challenges.  

• Strong technical competency to understand and then clearly discuss theory and principles of experimental design, techniques and results.  

• Excellent troubleshooting skills.  

• The ability to prioritise and manage many activities at the same time whilst meeting agreed timelines.  

• A strong work ethic and a positive, can-do attitude.  

• Strong interpersonal skills including well-developed listening, written and verbal communication skills, especially on the phone.  

• The ability to work with a degree of independence. 

 

If you think the role of Technical Support Specialist is for you, apply now! 

 

Consultant: Rio Barclay 

Email: riob@otrsales.co.uk 

Tel no. 0208 397 4114 

Candidates must be eligible to work and live in the UK. 

 

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