Technical Support Specialist - Life Sciences/Research/Diagnostic Equipment
Reference | OTRRBA090724a |
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Products | Reagents, Instruments, Next Generation Sequencing Machines, Analysers, DNA kits |
Customers | 80% into academia and 20% into commercial |
Location | East Anglia |
Package | £28k-£34k Basic + Bonus (Individual & Company), Pension, Healthcare, Holiday |
The Job
The Company:
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A leading UK distributor
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A cutting edge portfolio of products
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A company showing continual growth
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A private company with flat structure and no hierarchy
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Fantastic career opportunity
The Role of the Technical Support Specialist
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Our client is a leading UK distributor of advanced life science research products.
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As a Technical Support Specialist you will take responsibility for providing scientific technical support whilst creating and maintaining positive and strong relationships with customers.
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You will engage with their customers to resolve pre and post-sale technical enquiries.
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You will also be responsible for all human blood, biospecimen and custom research services quoting and support.
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Assess and manage the inbound enquiry queues (telephone and email) and allocate enquiries as appropriate.
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Establish yourself as a first point-of-contact for future technical enquiries through relationship building.
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Acknowledge and empathise with customer issues.
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Identify information/data required for issue resolution and collect information as appropriate.
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Analyse experimental data to identify issues.
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Use the appropriate resources to identify and recommend corrective actions e.g. datasheets, application notes, papers, supplier contact, customer service team contact etc
Benefits of the Technical Support Specialist
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£28k-£34k basic
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Bonus (Individual & Company)
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Pension
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Healthcare
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Holiday
The Ideal Person for the Technical Support Specialist
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A Life Science Graduate with have a degree and a minimum of 1 years of laboratory experience, or an MSc or PhD.
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A passion to share knowledge in order to solve customer challenges.
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Strong technical competency to understand and then clearly discuss theory and principles of experimental design, techniques and results.
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Excellent troubleshooting skills.
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The ability to prioritise and manage many activities at the same time whilst meeting agreed timelines.
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A strong work ethic and a positive, can-do attitude.
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Strong interpersonal skills including well-developed listening, written and verbal communication skills, especially on the phone.
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The ability to work with a degree of independence.
If you think the role of Technical Support Specialist is for you, apply now!
Consultant: Rio Barclay
Email: riob@otrsales.co.uk
Tel no. 0208 397 4114
Candidates must be eligible to work and live in the UK.
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